Q1. Are ZAS Watches waterproof?

Yes, all ZAS Watches are water-resistant to a certain depth (check individual product details). This means they can handle splashes and light rain, but we recommend avoiding swimming or showering with them.

Q2. What materials are used in ZAS Watches?

Our watches are crafted with premium stainless steel cases, durable mineral/sapphire glass.

Q3. Do the watches come with a warranty?

Yes! Every ZAS Watch comes with 6 month warranty covering manufacturing defects. Please note that damage caused by misuse or accidents is not covered.

Q4. How long does delivery take?

We usually deliver within 3–5 business days, depending on your location.

Q5. Can I return or exchange my watch?

Absolutely. If you’re not satisfied with your purchase, you can request a return or exchange within 7 days of receiving your order, provided the watch is unused and in original packaging.

Q6. Are ZAS Watches suitable for gifting?

Yes! Every ZAS Watch comes in a premium gift-ready box, making it an ideal choice for birthdays, anniversaries, or special occasions.

Refund & Exchange Policy – ZAS Watches

At ZAS Watches, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a 7-Day Refund or Exchange under the following terms:

Eligibility for Refund/Exchange

• We gladly accept any undamaged and unscratched watches returned within 7 days of purchase.

• Unwrapped or used watches will not be accepted unless there is a valid manufacturing defect.

• The customer must send the parcel back through any traceable courier service at their own expense.

• Delivery charges are non-refundable.

Processing Time

• Refund requests will be processed within 2–3 working days after we receive and inspect the returned product.

Steps to Return or Exchange

1. Repack Your Parcel

• Ensure the watch is packed safely to avoid any damage during return.

• Damaged or incomplete items will not be accepted.

• Include the following details inside the parcel:

  • Your full name (as per order)

  • Phone number

  • Order number and order details

2. Ship To
Send your parcel via a traceable courier service to the following address:

Name: ZAS Watches
Address: Near Arif Medical Store 30 foot bazar Nishatabad Sheikhupura Road Faisalabad 
WhatsApp/Phone Support: 0347 7861431

(Monday – Saturday, 10:00 AM – 8:00 PM)

Need Help?

For any queries related to refunds or exchanges, feel free to WhatsApp us at 0347 7861431.

At ZAS Watches, we value your trust — because ZAS Rules Every Second.