Shipping Policy

At ZAS Watches, we aim to make your shopping experience simple and convenient. We deliver orders across Pakistan through reliable courier services.

1. Delivery Coverage

We currently offer delivery across Pakistan, subject to courier availability in the customer's area.

2. Shipping Charges

Free delivery is available on eligible orders across Pakistan.

If any additional delivery charges apply to a specific order or location, they will be communicated to the customer before dispatch.

3. Order Processing

Orders are generally processed and prepared for dispatch after confirmation.

Our team may contact you by phone or WhatsApp to verify your order and delivery details before dispatch.

Processing time may vary depending on order volume, product availability, weekends, public holidays, or other operational circumstances.

4. Delivery Time

Estimated delivery time is generally:

Major Cities: 2–4 working days
Other Areas: 3–6 working days

These are estimated delivery times and are not guaranteed. Actual delivery time may vary depending on the courier company, destination, weather, public holidays, security conditions, or other circumstances beyond our control.

5. Courier Service

Orders are shipped through third-party courier services.

Once your parcel has been handed over to the courier, delivery is subject to the courier's operational policies and procedures.

A tracking number may be provided where available.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and active contact number.

If an order cannot be delivered because of an incorrect address, unavailable recipient, incorrect contact information, or repeated delivery attempts, additional shipping charges may apply for re-delivery.

7. Delivery Attempts

The courier may make multiple delivery attempts depending on its policies.

If the customer refuses to accept the parcel or remains unavailable after the applicable delivery attempts, the parcel may be returned to us.

Additional charges may apply if the customer requests re-dispatch of a returned order.

8. Parcel Inspection

Where supported by the courier service, customers may be allowed to open and inspect the parcel before payment.

This service is subject to the courier's policies and may not be available for every location or shipment.

Customers should check the parcel for any visible damage or incorrect product before accepting it whenever parcel inspection is available.

9. Delayed Deliveries

While we work with courier partners to deliver orders on time, delays can occasionally occur due to:

• Weather conditions

• Public holidays

• High order volumes

• Road or transportation issues

• Security or operational restrictions

• Incorrect customer information

• Courier-related delays

• Other circumstances beyond our control

We will assist customers in tracking delayed shipments where possible.

10. Lost or Damaged Parcels

If a parcel is lost or arrives damaged during transit, please contact us as soon as possible.

We may request photographs, videos, packaging details, or other information required to investigate the issue with the courier.

11. Contact Us

For questions regarding shipping or delivery, please contact us:

ZAS Watches
WhatsApp: 0347-7861431
Email: zainsafdar7032@gmail.com

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