Refund policy

Return & Refund Policy

At ZAS Watches, we want you to shop with confidence. If you receive a wrong, damaged, or defective product, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • You received the wrong product.

  • The watch arrived damaged or defective.

  • The product has a manufacturing issue.

  • The product is significantly different from what was shown or described on our website.

To be eligible for a return, the watch must be unused, unworn, and in its original condition, with all original packaging, tags, accessories, and other included items.

2. Unboxing Proof

For damaged, defective, or incorrect orders, customers are strongly advised to record a continuous unboxing video immediately after receiving the parcel.

This helps us verify the condition of the product and process your claim quickly.

3. Non-Returnable Situations

A return may not be accepted if:

  • The watch has been worn or used.

  • The product has scratches, physical damage, or signs of misuse.

  • The original packaging or included accessories are missing.

  • The issue occurred due to accidental damage or improper use.

  • The return request is made after 7 days of delivery.

  • The product was customized or modified at the customer's request.

4. Return Process

To request a return, contact us within 7 days of receiving your order.

Please provide:

  • Order number

  • Reason for return

  • Clear photos/videos of the product

  • Unboxing video, if available

After reviewing your request, our team will confirm whether the return is eligible and provide the next steps.

5. Refund Policy

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method.

For Cash on Delivery orders, the refund may be processed through a suitable bank or digital payment method after the required details are provided.

Refund processing time may vary depending on the payment method and banking/payment provider.

6. Return Shipping Charges

If the return is due to our mistake, such as sending the wrong, damaged, or defective product, ZAS Watches will cover the applicable return shipping cost.

If a return is approved for another eligible reason, the applicable return shipping charges may be the customer's responsibility.

7. Exchange

If you receive a wrong, damaged, or defective watch, we may offer an exchange or replacement, subject to product availability.

8. Order Cancellation

Orders may be cancelled before dispatch. Once an order has been dispatched, cancellation may no longer be possible.

9. Contact Us

For return, exchange, or refund requests, please contact us:

WhatsApp: 0347-7861431
Email: zainsafdar7032@gmail.com

Please include your order number when contacting us so we can assist you faster.

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